Track order

Quick answers

What size should I buy?

Measure your dog's chest circumference right behind the front legs, at the widest point, and compare it with the size chart on the Product page. If your dog is between two sizes: slim dogs take the smaller size, sturdy dogs the larger one.

Can I change or cancel my order?

Write to us as soon as possible via the Contact page and give us your order number. Your order leaves our warehouse within 24–48 hours: it can only be changed or canceled as long as it hasn't shipped yet. If it's already on its way, you can return the harness within 90 days of receiving it.

Can I change my delivery address?

Write to us as soon as possible via the Contact page, with your order number and the correct address. The address can only be changed as long as your package hasn't left our warehouse yet, so within the first 24–48 hours after ordering.

How do I track my order?

As soon as your package is on its way, you'll get your tracking number by email. You can check the status anytime here: Package tracking. Didn't get an email? Please also check your spam folder before you contact us via the Contact page write.

Why isn't my shipment updating?

After handover to the carrier, it can take 24–72 hours for the first tracking data to appear. If nothing changes after more than 72 hours, write to us via the Contact page and we'll take a look.

My package is marked as delivered but hasn't arrived. What do I do?

Please first check around the house, ask roommates and neighbors, or check with your carrier's local branch. If you still can't find the package, write to us via the Contact page and we'll take care of it.

How long does shipping take?

Shipping is free. Your order leaves our warehouse within 24–48 hours, delivery usually takes 8–10 business days.

How do returns and the guarantee work?

You can try the harness for 90 days. If it doesn't fit, you get your money back. On top of that, there's a lifetime guarantee on seams, buckles, and rings. Your statutory warranty rights remain unaffected. You'll find all conditions on the page Guarantee.

Size & Fit

How do I put on the harness and adjust it correctly?

Over the head, one click, done.

  1. Hold the harness open, the patch faces up.
  2. Pull it over your dog's head.
  3. Close the belly strap until the buckle clicks audibly into place.
  4. Adjust the straps so two fingers fit flat under each strap: if it's looser, your dog can slip out; if it's tighter, it becomes uncomfortable.

No lifting paws, no threading legs through. Once you've adjusted it the first time, you won't need to readjust it again.

What if the size doesn't fit?

Write to us via the Contact page. Within 90 days, we'll find a solution together or you get your money back.

Front D-ring

What's the difference between the front ring and the back ring?

Your harness has two spots for the leash. Ring on the back: for relaxed walks, when your dog walks calmly beside you. Front D-ring: for dogs that pull. If your dog pulls forward, the pull gently guides him to the side, toward you. This doesn't replace training, but it makes it noticeably easier.

Is the D-ring included?

Yes, we include the D-ring free with every Bellvo harness.

How does the name patch work?

Choose "With name patch" and enter your dog's name, and your phone number too if you'd like. You'll get two velcro patches, one for each side. Without this option, a brand patch is included instead.

Can I reorder a new name patch?

Write to us via the Contact page with your order number and the name you want. We'll then tell you how to get a new patch.

Product & Care

How do I wash the harness?

Hand wash with lukewarm water and a bit of mild soap, then air dry. Remove the name patch first.

What material is the harness made of?

The harness is softly padded and breathable, with reflective strips for walks at dusk. Seams, buckles, and rings come with a lifetime guarantee.

Is the harness waterproof?

It's fine if it gets wet: after the rain or a jump into the water, just let it air dry, same as after washing.

Can my dog wear the harness all day?

The harness is made for walks, training, and being out and about. At home, it's best to take it off so your dog can fully relax.

Does the harness have a handle?

Yes, there's a handle on top of the back for more control on walks or during training.

Can I use the harness in the car?

The handle on the back helps you get him in and out. However, the harness does not replace a certified travel restraint for the ride.

Can I use any leash?

Yes, any regular leash fits both the ring on the back and the front D-ring.

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Ready for walks without pulling?

To the No-Pull Harness

How the front D-ring helps against pulling

How the front D-ring helps against pulling